Employee Culture Transformation at Global Athletic Company

Jessica led a team of consultants tasked with designing a comprehensive culture transformation, employee experience, and leadership development program for over 3000 employees across multiple US and international manufacturing facilities. She initiated the project by conducting extensive research, including focus groups in key locations and one-on-one interviews with leaders from supervisors to executives. Jessica then collaborated with a program manager to develop and gain approval for a tailored program, which included leadership and team development content and the establishment of employee councils for collaborative problem-solving. Over nearly 2.5 years, she played a pivotal role in coaching supervisors and managers, refining communication strategies, and supporting the senior Director of manufacturing excellence in implementing a new operating model and exploring automation and AI initiatives across the plants. Her contributions also encompassed executive stakeholder management, workshop facilitation, and the professional development of team members within the organization.

Customer Resiliency Workshop at Local Utility

Following a significant ice storm in 2021, Jessica joined forces with the senior Director of customer experience at a local utility to address recurring system failures and enhance customer resilience during service interruptions. She collaborated with leaders from operations, customer service, customer experience, and finance to establish the groundwork for a customer resiliency program. Through intensive workshops utilizing the double diamond methodology, Jessica guided these interdisciplinary teams in developing customer personas, empathy maps, data-driven solutions, and a pilot deployment plan. This initiative not only resulted in a robust customer resiliency strategy but also fostered collaboration among leaders across functions, transforming them into a cohesive, problem-solving team beyond their individual roles.

Communications Strategy at Global Financial Services

Jessica joined a team of five senior consultants as the communications lead for strategy development within the IT organization. She managed executive-level communications, workshops, and led visual design for strategy documents, presentations, and company share-outs. Jessica orchestrated "gallery walks" to engage stakeholders across all organizational levels during strategy rollout presentations, collaborating closely with the internal communications department to ensure alignment with company standards.

Recognizing an opportunity during conversations with the CIO, Jessica spearheaded the design of an employee experience-focused program for the new IT Skills Academy amidst the pandemic. Rather than laying off employees affected by retiring technologies, the company opted to upskill them through an internal professional development initiative. Working with the CIO and senior Director of engineering, Jessica ensured the program had a clear mission, vision, and values, alongside a polished professional development appearance to generate employee enthusiasm. Leveraging her expertise in human-centered design, she facilitated connections between program participants and their future team leaders, establishing a robust feedback loop and integration process.

The success of the IT Skills Academy led to its expansion company-wide and rebranding as the Skills Academy, maintaining its original human-centered design principles and enduring mission, vision, and values five years later.